QUESTIONS, COMMENTS, ABOUT?

As always, please shoot us a note with any additional questions or random thoughts hello@thousandfell.com

 

WHO?

Who is Thousand Fell? 

We are a young team in New York City dedicated to championing the circular economy. We believe in a brighter future and are excited to join you in building it.

FIT & SIZING

How do Thousand Fell sneakers fit? 

True to size! We have worked tirelessly to fit test the Thousand Fell size model and believe an 8 is a true 8. 

MADE IN?

Where are Thousand Fell sneakers made? 

Thousand Fell are made in a family owned factory in Brazil. We have sourced as many local ingredients as possible including the food waste component parts.

NO LANDFILL

Our Commitment to No Landfill: 

Let’s Close the Loop

Every pair of Thousand Fell is backed by our commitment to building a better future and is always ready to recycle. When you’re done with yours, we’ll be here to take them back and keep them out of a landfill, whether by refurbishing them and donating them to someone in need or by ensuring that their raw materials are reused.

Here’s How It Works

• You return your Thousand Fell sneakers to us at no charge, using a prepaid shipping label.
  
• If condition allows, we’ll refurbish your shoes and give them to someone in need through our partnership with Soles4Soles. 
  
• Otherwise, we’ll break them down into their component parts to make recycled raw materials: these are then converted back into usable materials and reintroduced into our supply chain. Any materials we can’t use will be donated to our partners for upcycling. 
  
• Once your returned shoes are received, we’ll send you a Material Credit that can be applied to your next Thousand Fell order.

 

FULL CIRCLE LOYALTY + REWARDS

Who is eligible for the program?

Anyone! You do not need to be a current customer to begin earning points.

How do I earn points?

You earn by signing up for the program, placing orders on our site, referring a friend, writing a product review, and celebrating a birthday!

How much do I earn?

Reference thousandfell.com/pages/loyalty for more info on how much you can earn.

How much can I save?

We allow you to take up to $65 off per pair of Thousand Fell sneakers.

How do I get my referral link?

You can find your personalized referral link by logging into your loyalty account.

When do I receive points after a referral?

You will earn points 30 days after your referral purchases, which allows us to ensure they do not return their order.

How do I use my points?

You can log into your account to withdraw points!

How many people can I refer?

As many as you want!

Do my points expire?

Please use your points within the same calendar year of when you received them.

My points are not showing up. Can you help me find them?

Yes! Please reach out to hello@thousandfell.com and provide all relevant context for your inquiry (screenshots, referral name, etc).

How does this program work with Trade In by TF?

Great question! You can combine your loyalty points with recycling points to take up to $65 off per pair of sneakers. Reycling codes and loyalty codes can be combined at checkout for a total of up to $65 off your purchase.